General Policy
Construction services often involve time, planning, coordination, procurement, and site preparation before physical execution begins. For that reason, refunds are reviewed based on the specific project stage, work completed, expenses incurred, and commitments already made on behalf of the client.
Non-Refundable Situations
- Amounts already used for site visits, planning, drawings, engineering review, or vendor coordination.
- Advances applied to procurement, mobilization, or booked materials.
- Work completed or partially completed as per the confirmed scope.
Case-by-Case Review
If a project is paused or canceled before major execution begins, Kerala Pulse may review refund eligibility after deducting documented costs, committed expenses, and administrative effort already invested in the assignment.
Processing Timeline
Approved refunds, if any, are processed only after internal review of the project file, payment records, and actual work stage. Processing timelines may vary depending on the project nature and supporting documentation available.
How to Request a Review
Refund-related requests should be submitted in writing with the client name, property location, payment details, and reason for the request. Kerala Pulse may ask for additional information before confirming the outcome.